CHAPTER: 100

AGENCY ADMINISTRATION/ MANAGEMENT


OPR:
HRD

DEPARTMENT ORDER MANUAL

DEPARTMENT ORDER: 101

SYSTEM OF WRITTEN INSTRUCTIONS

SUPERSEDES: DO 101 (11/05/98)
EFFECTIVE DATE: JUNE 21, 2002

TABLE OF CONTENTS

PURPOSE
RESPONSIBILITY
PROCEDURES
101.01 DIRECTOR'S INSTRUCTIONS
101.02 DEPARTMENT ORDER DEVELOPMENT
101.03 INMATE NOTIFICATIONS
101.04 DEPARTMENT ORDER WAIVERS
101.05 TECHNICAL MANUALS, INSTITUTION ORDERS, POST ORDERS
101.06 EFFECTIVE DATES
101.07 DEPARTMENT ORDER MANUAL ACCESS
101.08 DEPARTMENT ORDER DISTRIBUTION
101.09 WRITTEN INSTRUCTION ACCESS AND DISTRIBUTION
101.10 MAINTENANCE OF WRITTEN INSTRUCTION MANUALS
101.11 EMPLOYEE NOTIFICATION, FAMILIARIZATION AND COMPLIANCE
101.12 INMATE ACCESS
101.13 PUBLIC ACCESS
101.14 SCHEDULED REVIEW AND RECORD KEEPING
ATTACHMENTS

PURPOSE

This Department Order establishes a coordinated system of written instructions through which the Department communicates its management philosophy, intent, and expectations to employees, inmates, and the public. Development and revision processes ensure input from appropriate employees. Maintenance and distribution methods provide employees, inmates, and the public with access to written instructions. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter, by contacting the Department. Requests shall be made as early as possible to allow time to arrange the accommodation.

The above Substantive Policy Statement is advisory only. A Substantive Policy Statement does not include internal procedural documents that only affect the internal procedures of the agency and does not impose additional requirements or penalties on regulated parties or include confidential information or rules made in accordance with the Arizona Administrative Procedure Act. If you believe that this Substantive Policy Statement does impose additional requirements or penalties on regulated parties you may petition the agency under Arizona Revised Statues section 41-1033 for a review of the statement.

RESPONSIBILITY

The Assistant Director for Human Resources/Development, through the Policy and Research Bureau Administrator, is responsible for the administration of the system of written instructions. The administration of the system shall include developing and maintaining a consistent standardized style and format and using an accepted grammar style.

The Director's Office, Deputy Directors and Assistant Directors are responsible for serving as Offices of Primary Responsibility, or OPR's, for Department Orders and for identifying the need for Department Orders to guide critical functions within the Department or organizational unit. Offices of Primary Responsibility shall ensure that written instructions address administrative and/or operational needs, while meeting the Department's requirement for a systems approach to written instructions.

The Policy and Research Bureau shall assist Offices of Primary Responsibility, as needed, in determining the most appropriate placement and/or type of instruction for guidelines they would like to issue.

The Chief of Staff shall ensure that the Inspections and Investigations Bureau, at the completion of the annual inspection cycle, or more often as appropriate, provide Offices of Primary Responsibility and the Policy and Research Bureau with a report that identifies system-wide trends in policy related issues, to be used as input to the Department Order review/revision cycle.

PROCEDURES

101.01 DIRECTOR'S INSTRUCTIONS

1.1 Offices of Primary Responsibility (OPR) shall:

1.1.1 Develop Director's Instructions, in consultation with the Deputy Directors, Assistant Directors or other appropriate management in the affected operational areas, and the Private Prison Operations Administrator in order to immediately address critical and/or urgent issues. (See Attachment A.)

1.1.2 Prepare Director's Instructions in the format provided in Attachment E and determine if the Director's Instruction requires inmate notification. If notification is desired, the OPR shall prepare an Inmate Notification as outlined in section 101.03.

1.1.3 Determine whether the Director's Instruction is to be general or restricted distribution and include appropriate notification of the decision to the reviewing chain of command and to the Policy and Research Bureau.

1.1.4 Send Director's Instructions to the Private Prison Administrator who shall:

1.1.4.1 In consultation with the Deputy Director for Prison Operations, determine the applicability of the Director's Instruction to the operation of a private prison and prepare an applicability statement for use with the Director's Instruction.

1.1.4.2 Return the Director's Instruction along with the applicability statement to the OPR.

1.1.5 Finalize the Director's Instruction and forward it to the Director for review and signature.

1.1.6 Provide the Policy and Research Bureau with an electronic copy of the Director's Instruction when it is signed.

1.2 The Director's office shall forward the original signed Director's Instruction to the Policy and Research Bureau. The Director's Office may choose to return the Director's Instruction to the OPR. If returned to the OPR, the Director's Instruction shall be forwarded to the Policy and Research Bureau.

1.3 The Policy and Research Bureau shall:

1.3.1 Notify the OPR that the Director's Instruction is ready for final preparation and in consultation with the OPR, determine an effective date as outlined in section 101.06, 1.1.

1.3.2 Assign a number to the Director's Instruction and distribute it to the Deputy Directors, Assistant Directors, Wardens, and selected management staff in accordance with established distribution schedules. Distribution may be through e-mail, by fax or by mail, whichever is appropriate.

1.4 The Policy and Research Bureau, in consultation with the OPR(s), shall incorporate the Director's Instruction into a Department Order(s) as required.

1.4.1 A new Department Order is authorized only if the subject matter covered in the Director's Instruction is a topic not currently included in any existing system addressed by a Department Order.

1.4.2 Director's Instructions may be incorporated into a Technical Manual or other written instruction as determined by the OPR.

1.5 Circumstances may require that a signed and published Director's Instruction be modified.

1.5.1 The OPR in consultation with the Policy and Research Bureau may:

1.5.1.1 Prepare a replacement Director's Instruction as outlined above. The new DI may use the existing number.

1.5.1.2 Supersede the existing Director's Instruction using the process outlined above.

1.5.1.3 Modify the Director's Instruction by preparing a memorandum for the Director's signature, which provides clarification, or issue replacement pages after obtaining the Director's signature on the appropriate approval documents.

1.5.2 When modification is required, the OPR shall ensure that the approval and publication process outlined in Attachment A is followed. The Policy and Research Bureau may offer technical assistance.

101.02 DEPARTMENT ORDER DEVELOPMENT (See Attachment B.)

1.1 Initiation - The OPR shall begin the development process by submitting a written request to the Policy and Research Bureau Administrator. The request shall describe the topic and any specific requirements for content. The OPR may provide a complete draft, an outline or more general guidance and may assign a Subject Matter Expert (SME) to work with the Policy and Research Bureau in developing the draft. The OPR shall also inform the Policy and Research Bureau of the priority of the request, and a target completion date.

1.2 Development - Policy and Research Bureau staff shall:

1.2.1 Formally notify the OPR or designated staff member that the request has been received.

1.2.2 Determine, in consultation with the OPR, whether or not a new Department Order should be prepared or if the new topic is best addressed by including it in an existing Department Order.

1.2.3 Analyze, research, edit and format, as necessary, to develop a thorough, clear, concise, and accurate preliminary draft.

1.2.4 Work with the OPR and/or an assigned SME to resolve any questions and concerns during development of the preliminary draft. Policy and Research Bureau staff shall also work with the OPR in development and/or revision of any forms necessary to comply with the Department Order.

1.2.5 In cooperation with the OPR/SME determine if:

1.2.5.1 The entire Department Order or sections of the Department Order should be restricted from inmate and public access. Restricted ("R") designations shall be assigned by exception - only when the instruction contains specific information that would pose a direct threat to the secure, safe operation of the institution, placing employees, inmates, or the public at risk.

1.2.5.2 Technical Manuals and/or Institution Orders are necessary to implement the Department Order. An outline of content requirements for the Technical Manual(s) may be included in the IMPLEMENTATION section of the Department Order.

1.2.6 Upon completion, determine the level of review needed and prepare the Department Order for review.

1.3 Review Process - The Policy and Research Bureau shall prepare appropriate review binders for the Department Order.

1.3.1 The Policy and Research Bureau may work directly with an SME or other staff member identified by the OPR. A draft that has been approved by the SME or other assigned staff member shall be completed. In all cases, the Policy Unit:

1.3.1.1 Shall provide a review draft to the Private Prison Operations Administrator who shall determine if any or all of the Department Order are not applicable to the operation of a private prison(s). When the Department Order or any portion of it are determined to be not-applicable to private prisons, Policy Unit staff, in consultation with the Administrator, shall identify applicability by:

1.3.1.1.1 Developing an APPLICABILITY section or an attachment as shown by example in Attachment D of this Department Order.

1.3.1.1.2 Including exceptions or special instructions as text.

1.3.1.2 May provide a review draft to the Legal Services/Discovery Unit, if a legal issue is of concern or the OPR requests a legal review.

1.3.1.3 Based on circumstances, may provide a review copy to affected staff, identified by the OPR or other management staff members.

1.3.2 The Policy and Research Bureau shall consolidate all comments received at this level into a final review draft and forward the packet to the OPR.

1.3.3 The OPR shall review the preliminary draft, and may forward the draft to additional staff for review. When complete, the OPR shall approve, disapprove and/or provide comments/additional direction and return the draft to the Policy and Research Bureau.

1.3.3.1 When the Director is the OPR, the Policy and Research Bureau may work with the appropriate Deputy Director, Assistant Director or with the appropriate staff member from the Director's staff during development of the Department Order.

1.3.3.2 If a Deputy Director is the OPR, or if the Director is the OPR and a member of the Director's staff has approved a draft on his behalf, no further review is necessary from that individual upon receiving final approval at this stage.

1.3.4 Policy and Research Bureau staff, in consultation with appropriate levels of management shall determine if review by a Deputy Director whose area of responsibility may be affected by the Department Order is needed. Additionally, the Chief of Staff may be invited to review the draft. If review is needed a draft shall be prepared and forwarded to the affected Deputy Director and/or to the Chief of Staff.

1.3.5 During the review process, the Policy and Research Bureau shall address issues raised prior to submitting the final draft to the Director. Approval by the OPR is required for any significant revisions made during review. Additionally, multiple draft reviews may be necessary to obtain final approval. Policy and Research Bureau staff shall:

1.3.5.1 Review recommendations and comments with the OPR and/or SME to determine whether they should be included, modified or omitted.

1.3.5.2 Whenever possible, eliminate the need for waivers to Department Orders by addressing specific issues raised during review.

1.3.6 Reviewers shall:

1.3.6.1 Review Department Order drafts for accuracy, logic and completeness.

1.3.6.2 Identify specific potential obstacles to compliance in their area of operation, including areas for which they determine a waiver would be needed, and why.

1.3.6.3 Provide written comments and recommendations, as appropriate to the Policy and Research Bureau.

1.4 Director's Review and Approval - The Policy and Research Bureau shall:

1.4.1 Forward the final draft, supporting documentation and comments through the chain-of-command to the Director's Office for review.

1.4.2 As necessary, work/consult with the OPR to make any changes requested by the Director, finalize the draft, and resubmit the draft to the Director for approval and signature.

1.5 Department Order Revision/Correction

1.5.1 OPR's shall initiate revisions in writing when they determine that a Department Order requires revision. They shall provide the Policy and Research Bureau guidance concerning specific changes to be made, including additions, deletions, modifications and, if needed, specific wording requirements.

1.5.1.1 Based on the extent of revisions to be made, the Policy and Research Bureau shall determine whether to issue replacement pages or to supersede the entire Department Order.

1.5.1.2 Development, review and approval of Department Order revisions shall follow the process described for developing a new Department Order.

1.5.1.2.1 Based on the level of approval in the original request and the amount of editing used in development, further review may or may not be required.

1.5.1.2.2 The Policy and Research Bureau Administrator, in consultation with the OPR and SME's, shall determine appropriate review.

1.5.2 Manifest errors, as defined in this Department Order, may be corrected without review, based on the nature of the correction needed. A record of such corrections shall be prepared and placed in the Work File for the document being corrected. If appropriate, manifest errors found in Director's Instructions may be corrected in consultation with the OPR, author or appropriate SME.

1.6 Department Order Rescissions - When it is determined that a Department Order should be deleted because it is no longer necessary due to procedural, organizational, or operational changes, the OPR shall submit a memorandum identifying the Department Order and providing supporting justification for the rescission to the Policy and Research Bureau.

1.6.1 The Policy and Research Bureau shall develop a rescission request and forward it to the Director for review and signature.

1.6.2 If the rescission affects other organizational units, the Policy and Research Bureau shall provide the appropriate Deputy Director and/or Assistant Directors with an opportunity for comment prior to submission to the Director.

1.7 If employees other than the OPR wish to request that a Department Order be developed or revised, they shall submit their written request through the chain-of-command to the OPR for consideration and approval/disapproval. The Policy and Research Bureau shall not develop a Department Order without authorization from either the Director or the OPR.

101.03 INMATE NOTIFICATIONS - As part of the system of written instructions, the Director, Deputy Directors or Assistant Directors may determine that notice to the inmate population is required for an issue that impacts all or part of the population.

1.1 The originator of the Inmate Notification shall:

1.1.1 Develop the Inmate Notification in accordance with Attachment F. Effective dates or other issues shall be included in the text of the Notification as determined by the OPR.(See Attachment F and the flowchart at Attachment C.)

1.1.2 Forward the completed Inmate Notification to the Director for final approval and signature.

1.2 When signed by the Director, the Director's office shall forward the signed document to the Policy and Research Bureau for publication, or may return the document to the OPR. The OPR shall forward the notification to the Policy and Research Bureau.

1.3 The Policy and Research Bureau shall assign a number to the notification and distribute it to the Deputy Directors, Assistant Directors, Wardens, and selected management staff in accordance with established distribution schedules. Distribution may be through e-mail, by fax or by mail, whichever is appropriate.

1.4 The OPR may determine that an associated Director's Instruction is also required. If so, the Director's Instruction shall be prepared in accordance with section 101.01. Unless otherwise notified, the Policy and Research Bureau shall distribute related Director's Instructions and Inmate Notifications together.

1.5 Because of their limited life span, Inmate Notifications are not to be placed in Department Order Manuals. Normally they are to be posted on inmate bulletin boards and made available to inmates who do not have access to posted copies.

1.6 Based on circumstances, an OPR may determine that a particular issue affects members of the public and staff as well as inmates. The Inmate Notification may be used for notifying those individuals and modified as needed for that purpose.

101.04 DEPARTMENT ORDER WAIVERS - Deputy Directors, Assistant Directors, Regional Operations Directors, Regional Health Administrators, Wardens, Bureau Administrators and Private Prison Administrators may apply for a waiver of a Department Order or other written instruction.

1.1 Limitations of Approval - Only the Director may waive Department Orders and Director's Instructions.

1.2 Conditions for Application for a Waiver - A waiver of a Department Order or other written instruction may be applied for when:

1.2.1 The Department Order or other written instruction does not currently apply to the areas's operation.

1.2.2 The requesting area has developed an alternate procedure or process that meets the requirements of the Department Order or other written instruction and is an acceptable practice within the guidance provided by the Department Order or other written instruction.

1.2.3 The requesting area is seeking temporary relief from a requirement for which it does not have sufficient resources to achieve compliance.

1.3 Time Limitations on Waivers - All waiver applications shall specify the length of time the waiver shall be in effect as one of the following:

1.3.1 Temporary Relief - The time frame is limited to the expected date when the relief of the condition is achieved.

1.3.2 Current Operational Waiver - The time limit is for one year from the date the waiver is approved.

1.3.3 As set by the Director. The requestor may ask for a specific date. The waiver should indicate the date set by the Director.

1.4 Waiver Request Requirements

1.4.1 The waiver request (Attachment H) shall be addressed to the Director from the requesting management official.

1.4.2 The waiver request shall be routed through the appropriate chain-of-command and organizational levels to the Director.

1.4.3 Each level shall signify acceptance or rejection of the request. Any level of management may stop the request process with justification and approval by the next higher management level.

1.4.4 The waiver request shall contain:

1.4.4.1 The Department Order number and title, section number(s) and a description of the requirement for which the waiver is being requested.

1.4.4.2 A statement of justification, including identification of resources required to remedy the situation.

1.4.4.3 A statement of operational conditions that will be in place if the waiver is granted.

1.4.4.4 A request for a length of time for the waiver.

1.4.4.5 A statement of corrective action, if necessary.

1.4.4.6 An identification of contract number, if applicable.

1.5 Process for Approval and Notification of an Accepted Waiver

1.5.1 The initiating area, institution, unit or bureau shall forward the waiver through the chain of command to the Director.

1.5.2 If a level of management authority wishes to reject the request, that level shall have the agreement of the next higher level.

1.5.3 The initiating area, institution, unit or bureau shall not operate according to the request until approval is received.

1.5.4 When the Director approves the waiver and any additional applicable conditions, the initiating area, institution, unit or bureau may implement the waiver.

1.5.5 The initiating area, institution, unit or bureau shall:

1.5.5.1 Forward a signed copy of the approved waiver to the OPR.

1.5.5.2 Forward a signed copy of the approved waiver to the Policy and Research Bureau.

1.5.5.3 Provide a signed copy of the waiver to the Inspections Team at the onset of the next scheduled inspection.

101.05 TECHNICAL MANUALS, INSTITUTION ORDERS, POST ORDERS - DEVELOPMENT, REVISION, RESCISSION AND WAIVERS

1.1 Technical Manuals shall be developed only when authorized by the IMPLEMENTATION section of a Department Order.

1.2 Technical Manuals and revisions to Technical Manuals shall be submitted to the Policy and Research Bureau for review, to ensure that they meet established criteria. Technical Manuals shall:

1.2.1 Not place responsibility or requirements on any other organizational unit, unless approved by the affected Deputy Director or Assistant Director and reviewed by the Policy and Research Bureau.

1.2.2 Be specifically authorized by a Department Order.

1.2.3 Be consistent with the authorizing Department Order.

1.2.4 Not repeat or duplicate information from any Department Order.

1.2.5 Be formatted, numbered, and titled in accordance with Attachment I.

1.3 Technical Manuals may be of varying lengths - from several pages to several hundred pages, depending on the topic to be addressed.

1.4 If an OPR has numerous brief Technical Manuals, they may be maintained together in a single binder.

1.5 Any requested deviations from these established criteria shall be reviewed and approved on a case by case basis by the Policy and Research Bureau.

1.6 Institution Orders shall be:

1.6.1 Normally developed only when authorized by the IMPLEMENTATION section of a Department Order, and applicable to the institution.

1.6.1.1 Under certain conditions, an Institution Order may be required by a Director's Instruction or other written instruction.

1.6.1.2 When a written instruction other than a Department Order requires an Institution Order, the Policy and Research Bureau and the OPR, shall determine numbering and placement of the Institution Order within individual Department Order Manuals.

1.6.2 Formatted, titled, and numbered in accordance with the standardized numbering system as outlined in Attachment J. Alpha-numeric designations may be added to the end of the Institution Order number for identification, access and retrieval.

1.6.3 Consistent with higher level instructions, and not repeat or duplicate information provided in higher level instructions.

1.7 Institution Orders shall be forwarded to the Deputy Director for Prison Operations or designee through the appropriate Regional Operations Director for review and approval prior to implementation. The Deputy Director or designee shall ensure that the Institution Order is consistent with the requirements of this Department Order.

1.8 Post Orders shall:

1.8.1 Be consistent with all higher level instructions.

1.8.2 Not repeat or duplicate information in higher level instructions.

1.8.3 Be written for all identified posts, applicable to the institution.

1.8.4 Be consistently formatted, numbered and titled from institution to institution as prescribed by the Deputy Director for Prison Operations. Some subject content may vary to reflect local operation requirements.

1.8.5 Be developed, numbered, titled and formatted in accordance with the IMPLEMENTATION section of this Department Order.

1.9 Technical Manuals, Institution Orders and Post Orders shall be developed, revised, and rescinded based on guidelines established in accordance with the IMPLEMENTATION section of this Department Order. When a private prison is determined to be exempt from a written instruction, no Technical Manuals, Institution Orders or Post Orders addressing the subject are authorized.

1.10 Waivers to Technical Manuals, Institution Orders and Post Orders shall be addressed through a process similar to that established in section 101.04, of this Department Order.

1.10.1 Waiver requests shall be submitted through the chain of command to the appropriate level of authority:

1.10.2 Deputy Directors and Assistant Directors may waive requirements established by Technical Manuals for their respective area of responsibility.

1.10.2.1 Wardens may waive requirements established by Institution Orders for their institution, with a copy forwarded to the appropriate Regional Operations Director for review.

1.10.2.2 Deputy Wardens may waive requirements established in Post Orders for their unit, with a copy forwarded to the Warden for review.

1.10.3 Copies of waivers to Technical Manuals shall be forwarded to the Policy and Research Bureau.

101.06 EFFECTIVE DATES

1.1 Director's Instructions - OPR's establish the effective date, otherwise it will be effective on the date signed. Typically, effective dates are established after the Director has signed the Director's Instruction and placed on the document during preparation for publication.

1.1.1 If a specific date is selected, the Director's Instruction shall contain an effective date line as shown on Attachment E.

1.1.2 Due to legislative changes, court mandates and executive development review some Director's Instructions may be issued/published well after their established effective date.

1.2 Inmate Notifications - OPR's shall establish both the issue date and an effective date of the notification. OPR's shall coordinate publication with the Policy and Research Bureau. Typically, dates are established after the Director has signed the notification and placed on the document during preparation for publication.

1.3 Department Orders and Revisions - The Policy and Research Bureau shall establish the effective date of Department Orders, revisions and rescissions.

1.4 Effective Dates - To the extent possible, effective dates shall allow 15 work days between receipt by the field and implementation.

1.4.1 Based on recommendations from the OPR, Department Orders or revisions that have a significant impact on the inmate population may allow a 30 day notice to inmates prior to the effective date. If desired, the OPR may prepare an Inmate Notification to provide notice to the inmate population.

1.4.2 Other accelerated or delayed effective dates may be established at the request of the OPR or Director.

1.5 Technical Manuals - OPR's shall establish the effective date of their Technical Manuals.

1.6 Institution Orders - Upon final approval by the Deputy Director for Prison Operations or designee, Wardens shall establish the effective date of Institution Orders.

1.7 Post Orders

1.7.1 Deputy Wardens shall establish the effective date of Post Orders.

1.7.2 The Deputy Director for Health Services shall establish the effective date for Health Services Post Orders.

101.07 DEPARTMENT ORDER MANUAL ACCESS

1.1 Deputy Directors, Assistant Directors, Regional Operations Directors, Regional Health Administrators, Wardens, Deputy Wardens, and Bureau Administrators shall ensure that all employees have access to Department Order Manuals (including general and restricted distribution) 24 hours per day, seven days per week.

1.2 Restricted Department Orders shall not be available to inmates and the public.

1.3 The Policy and Research Bureau shall ensure that the Department Order Manual is available in both paper format and on electronic media. The Manual in automated format shall be prepared on electronic media and provided to:

1.3.1 The institutions.

1.3.2 The Information Technologies Bureau for the "ADCNET."

1.3.3 The World Wide Web coordinator in the Director's office for the Department's Internet home page.

1.4 Based on the size of their operation, physical layout, number of employees, access to computers and automation capability, Deputy Directors, Assistant Directors, Regional Operations Directors, Regional Health Administrators, Wardens, and Bureau Administrators shall:

1.4.1 Determine the number and location of Department Order Manuals to be maintained in their organizational unit/area, including both general and restricted access. Each institution shall maintain at least two paper manuals. One in the administrative area of the institution, and one in the library.

1.4.2 Notify the Policy and Research Bureau of the number of paper Department Order Manuals needed.

1.5 Each year the Policy and Research Bureau shall initiate a review of paper Department Order Manuals and their location. The Policy and Research Bureau shall review each area's listing with the Policy Unit Liaison and make adjustments as needed. Policy Unit Liaisons shall ensure that their chain-of-command is aware of revisions and/or updates to the location of their Department Order Manuals.

1.5.1 The Chief of Staff, Deputy Directors, Assistant Directors, Regional Operations Directors, Regional Health Administrators, Wardens and Bureau Administrators shall ensure that the location of Department Order Manuals within their area is reviewed annually, in response to the Policy and Research Bureau request.

1.5.2 Policy Unit Liaisons shall inform the Policy and Research Bureau, in writing, of changes in the location or indicate that the current number of Manuals is acceptable.

1.5.3 The Chief of Staff, Deputy Directors, Assistant Directors, Regional Operations Directors, Regional Health Administrators, Wardens and Bureau Administrators may revise access at any time by notifying the Policy and Research Bureau of the change in a memorandum.

1.6 To ensure that Department Order Manuals are up to date, only copies produced by Arizona Correctional Industries (ACI), in consultation with the Policy and Research Bureau, are authorized. Approving authorities shall order manuals from ACI through the Policy and Research Bureau when increasing the number of manuals maintained for their area.

101.08 DEPARTMENT ORDER DISTRIBUTION

1.1 The Policy and Research Bureau shall:

1.1.1 Distribute paper copies of new/revised Department Orders, Director's Instructions, Inmate Notifications and forms listings to Policy Unit Liaisons as they are published. Copies shall be accompanied by a Publication Announcement that identifies all documents contained in the announcement. RESTRICTED Department Orders/sections shall be provided on goldenrod paper for easy identification.

1.1.2 Distribute electronic copies of the Department Order Manual.

1.2 The Policy and Research Bureau may, if appropriate, provide advance electronic copies of Director's Instructions, Inmate Notifications, Department Orders or other information by e-mail.

1.3 Policy Unit Liaisons shall:

1.3.1 Distribute Publication Announcements to designated recipients.

1.3.2 Upon receipt of electronic versions of the Department Order Manual, coordinate with the Local Area Network System( LANS) manager to ensure accurate update of automated Department Order Manual files.

101.09 WRITTEN INSTRUCTION ACCESS AND DISTRIBUTION

1.1 Technical Manual publication, access, and distribution shall be determined by the OPR. Actual distribution is the responsibility of the OPR. Restricted Technical Manuals/sections shall be printed on goldenrod paper. Distribution, at a minimum, shall include:

1.1.1 The Wardens, when such distribution is requested by the Deputy Director for Prison Operations.

1.1.1.1 The Deputy Director shall determine which Technical Manuals are to be maintained in the Warden's Office.

1.1.1.2 OPR's for authorized Technical Manuals shall, in coordination with Prison Operations, distribute Technical Manuals to the approved locations.

1.1.2 The Policy and Research Bureau.

1.2 The Policy and Research Bureau shall maintain a copy of every Technical Manual. Restricted Technical Manuals and/or sections of restricted manuals shall be maintained in a secured area. OPR's shall provide updates, replacements or new manuals to the Policy and Research Bureau as part of their distribution process.

1.3 Institution Order access and distribution shall be the same as Department Order access and distribution.

1.3.1 General access Institution Orders shall be printed/copied on blue paper.

1.3.2 Restricted Institution Orders/sections shall be printed/copied on goldenrod paper.

1.4 Post Orders shall be accessible to staff in accordance with the applicable Institution Order. Restricted Post Orders/sections shall be printed/copied on goldenrod paper.

101.10 MAINTENANCE OF WRITTEN INSTRUCTION MANUALS - Department Order Manuals shall be maintained in one or more, three-ring binders that are clearly marked or in metal magazine/catalog style racks. Policy Unit Liaisons, or designees, shall maintain current, accurate manuals organized as follows:

1.1 Introduction - This provides an overview of the manual and the philosophy behind the development of the Department's System of Written Instructions. It is signed by the Director.

1.2 Director's Instructions - Director's Instructions are filed in the Department Order Manual, immediately after the "Introduction," and are removed after they are superseded or rescinded.

1.3 Table of Contents - The Policy and Research Bureau shall publish a numeric table of contents and update it as needed. The table of contents shall identify all authorized Technical Manuals and Institution Orders.

1.3.1 The table of contents is located after the Director's Instruction section.

1.3.2 Publication Announcements distributed since the last table of contents update shall be maintained in sequential order behind the "Table of Contents" section of the manual. Upon receipt of a new table of contents Policy Unit Liaisons shall remove old Publication Announcements from their manual(s).

1.4 Department Orders

1.4.1 Department Orders are placed in numeric sequence in the manual.

1.4.2 Revisions to Department Orders are filed by placing replacement pages in the proper location in the Department Order and removing pages that have been replaced.

1.4.3 Waivers to Department Orders are maintained by:

1.4.3.1 Noting the waiver and date in the upper right-hand corner of the Table of Contents page for the affected Department Order.

1.4.3.2 Filing the waiver immediately behind the Department Order.

1.5 Institution Orders

1.5.1 Institution Orders are placed directly behind the Department Orders authorizing them.

1.5.2 Waivers to Institution Orders are filed as follows:

1.5.2.1 Note the waiver and date in the upper right-hand corner of the Table of Contents page for the affected Institution Order.

1.5.2.2 File the waiver immediately behind the Institution Order.

1.6 Forms - An alpha/numerical forms listing shall be maintained in this section.

1.7 Technical Manuals - Deputy Directors and Assistant Directors shall ensure that assigned staff maintain and update Technical Manuals. Technical Manuals shall be maintained in separate binders from the Department Orders.

1.8 Post Orders - Shall be maintained in accordance with the Institution Order on Written Instructions.

101.11 EMPLOYEE NOTIFICATION, FAMILIARIZATION AND COMPLIANCE

1.1 Employees shall be held accountable and responsible for compliance with all levels of written instructions; Department Orders, Director's Instructions, Technical Manuals, Institution Orders, and Post Orders that are signed and in effect.

1.2 Deputy Directors, Assistant Directors, Regional Operations Directors, Regional Health Administrators, Wardens, Deputy Wardens, Bureau Administrators, and Supervisors shall:

1.2.1 Ensure that written notices are permanently placed on official Department employee bulletin boards identifying the Policy Unit Liaisons and advising employees of the location of Department Order Manuals and Technical Manuals maintained in their work area. Such notices may include information identifying access to the Department Order Manual on the Internet and the ADCNET.

1.2.2 Ensure that one or more of the following methods are used to advise employees of new, revised and/or rescinded Department Orders and Institution Orders:

1.2.2.1 General Distribution written instructions may be posted on an official Department bulletin board in the work area or made available for review in a designated area for a minimum of15 work days from the effective date. Areas designated for review shall be identified on the appropriate bulletin board.

1.2.2.2 Restricted and general distribution written instructions may be circulated among employees using clip boards, briefing books, or some other method that ensures access by employees only.

1.2.2.3 Restricted and general distribution written instructions may be announced and discussed during employee meetings and/or briefings.

1.2.3 Ensure that appropriate staff are advised of new, revised and/or rescinded Technical Manuals. Where necessary, staff may be required to acknowledge, in writing, receipt of information regarding the manual.

1.2.4 Ensure that employees read and familiarize themselves with new/revised Department Orders, applicable Technical Manuals, Institution Orders and Post Orders.

1.2.5 Require employees to sign and date a circulation sheet, indicating that they have read and understood new/revised, unrestricted and restricted Department Orders and Institution Orders for their institution/unit, and Technical Manuals, as appropriate.

1.2.5.1 Wardens, Facility Health Administrators and Deputy Wardens shall ensure that employees read, sign, and date Post Orders applicable to their post or assignment.

1.2.5.2 Wardens, Facility Health Administrators or their designee, shall retain/maintain signed Post Orders for two years.

1.2.6 Ensure that employee compliance and noncompliance with written instructions is reflected in employee performance evaluations.

1.3 The Policy and Research Bureau shall provide an electronic copy of the Department Order Manual to the Information Technology Bureau for the "ADCNET." Employees who have personal computers at work and who are authorized may access the "ADCNET."

101.12 INMATE ACCESS

1.1 The Policy Unit Liaisons shall ensure that a copy of the Department Order Manual, including local Institution Orders, is available for inmate use in the Reserve/Reference section of the unit library.

1.2 The Warden may provide an electronic "Read only" copy of the Department Order Manual for inmate access. If an electronic manual is desired, the Warden shall request the appropriate files from the Policy and Research Bureau. The Policy Unit Liaison shall coordinate appropriate updates.

1.3 Department Order Manuals maintained for inmate use shall include only general distribution Department Orders, Institution Orders or sections.

1.4 Inmate access to Technical Manuals shall be requested in writing through designated staff at the institution. If approved by the manual's OPR, the designated staff member shall review the Technical Manual with the inmate. Inmates shall not have access to "RESTRICTED" material in Technical Manuals.

101.13 PUBLIC ACCESS - Each institution shall maintain at least one Department Order Manual (General Distribution - Department Orders and Director's Instructions only) for public use.

1.1 The manual shall be prominently displayed and be readily available for any member of the public visiting the institution. The manual may be located in the Warden's Administration area, in a visitation area or other appropriate location designated by the Warden. Wardens may authorize additional manuals for units separated by long distances from the main institution.

1.2 The Policy Unit Liaison or other designated staff member shall:

1.2.1 Update the manual whenever a Publication Announcement is received.

1.2.2 Inventory/audit the manual(s) at least once each month to ensure they are current and readily available to the public.

1.3 The Warden may provide an electronic "Read only" copy of the Department Order Manual for public access. If an electronic manual is desired, the Warden shall request the appropriate files from the Policy and Research Bureau. The Policy Unit Liaison or other designated staff member shall coordinate appropriate updates.

1.4 Staff responding to questions and requests for information from the public shall remain courteous at all times, and shall refer them to the proper authority for information that cannot be provided by that staff member.

1.5 Wardens, and Deputy Wardens shall ensure that their Institution Order on written instructions and applicable Post Orders includes local guidelines for carrying out the requirements established in this section.

1.6 Members of the Public:

1.6.1 May have access to the entire general distribution Department Order Manual during regular work hours at the address and phone number included in Attachment K.

1.6.2 May purchase individual Department Orders in accordance with Department Order #201, Information Release.

1.6.3 May purchase a paper copy of the entire general distribution Department Order Manual through ACI. Purchasers of a complete set of Department Order Manuals shall be offered the option of purchasing periodic revision updates from ACI.

1.6.4 Shall not be provided any electronic copies except where authorized by a Deputy Director or Assistant Director or by using the World Wide Web.

1.6.5 May access the Department Order Manual on the World Wide Web at the Department's home page. Where possible, staff shall refer members of the public to this site.

1.7 Other Criminal Justice agencies or State agencies may receive copies of restricted Department Orders from the Policy and Research Bureau upon written request on agency letterhead or request made in person.

1.7.1 For written requests, Policy and Research Bureau staff shall confirm the identity of the requestor and the address to which the written instructions are to be sent.

1.7.2 For requests made in person, Policy and Research Bureau staff shall confirm the identity of the requestor by verifying their identity with photo identification from the requesting agency.

1.7.3 Copies of restricted Department Orders provided in response to approved requests shall be accompanied by a letter indicating that the document is restricted and that it is the requestor's responsibility to ensure access by staff only, as needed.

1.8 Legal representatives and law firms requesting copies of restricted distribution written instructions shall forward their request to the General Counsel for review and approval/disapproval. The General Counsel shall forward approved requests to the Policy and Research Bureau for response.

1.9 Contractors, Offerors for Request for Purchase, or Invitation for Bid:

1.9.1 May obtain all or part of general and/or restricted distribution written instructions on paper or electronic media, by submitting a written request to the Deputy Director, Assistant Director or designee, responsible for the contractual development.

1.9.2 A designated staff member from the requesting area shall be responsible for distribution of written instructions to contractors, offerors for request for purchase, or invitation for bid. Contractors and/or offerors shall be advised, in writing, of requirements in handling restricted materials.

1.10 The Department's Written Instructions shall be made available in alternate formats to accommodate a disability upon request, either in writing or verbally.

101.14 SCHEDULED REVIEW AND RECORD KEEPING

1.1 The Policy and Research Bureau shall:

1.1.1 Establish and administer a management review process for review of Department Orders by OPR's.

1.1.2 Make revisions in accordance with section 101.02.

1.2 The OPR's shall ensure that:

1.2.1 Appropriate review of Department Orders within their area of responsibility is completed and shall provide a written response to the Policy and Research Bureau. The written response shall indicate necessary revisions or indicate no revision is needed.

1.2.2 Each Technical Manual is reviewed at the same time as the authorizing Department Order.

1.3 The Private Prison Operations Administrator shall review all changes to previously exempted Department Orders, Written Instructions, or sections of Department Orders/Written Instructions to determine whether or not exemptions are still applicable.

1.4 Wardens and Deputy Wardens shall ensure that Institution Orders and Post Orders are scheduled for review in accordance with their Institution Order on written instructions.

1.5 Record Keeping - The Policy and Research Bureau shall maintain in paper files and/or on electronic media, the following:

1.5.1 Work files for each Department Order developed, revised, and/or rescinded. The file may contain correspondence, review comments, drafts, back-up materials, scheduled OPR review results, and waivers.

1.5.2 All superseded and rescinded Department Orders.

1.5.3 All superseded and expired Director's Instructions.

1.5.4 All Technical Manuals provided by the OPR.

1.5.5 The list of authorized Institution Orders, as provided by Prison Operations, by number and title.

1.5.6 The list of authorized Post Orders, as provided by Prison Operations, by number and title. If appropriate, the Deputy Director for Health Services shall provide a list of Health Services Post Orders.

1.5.7 Any inspection results or trend reports forwarded by the Inspections Unit.

ATTACHMENTS - The attachments are not available in this format. See your Department Order manual.

Attachment A - Director's Instruction Development - Flowchart

Attachment B - Department Order Development and Revision- Flowchart

Attachment C - Inmate Notification Development - Flowchart

Attachment D - Department Order Section/Subsection Exemptions

Attachment E - Director's Instruction - Format

Attachment F - Inmate Notification - Format

Attachment G - Department Order - Format

Attachment H - Department Order Waiver Request Format

Attachment I - Technical Manual Cover Sheet Format

Attachment J - Institution Order Format

Attachment K - Access Information

IMPLEMENTATION

The Assistant Director for Human Resources/Development, through the Policy and Research Bureau Administrator, shall update and maintain the Technical Manual that addresses administration of the Department's System of Written Instructions.

Deputy Directors and Assistant Directors may maintain:

An Administrative Technical Manual to provide specific instructions that are unique to their area such as phone answering, filing guidelines, supply ordering schedules, etc. These instructions shall be consistent with the content and intent of the system of written instructions by not including topics already addressed through Department Orders or which would be more appropriately addressed through Department Order.

A Technical Manual for the written system of instructions that addresses their internal process for developing and reviewing Director's Instructions and Department Order drafts, and a system of development, review, revision and distribution of their authorized Technical Manuals. (The Health Services manual may also include guidelines for the development of authorized medical Post Orders.)

The Deputy Director for Prison Operations shall maintain and publish a standardized list of authorized Post Orders, and a uniform system for Post Order numbering, titling and formatting used for Post Order development.

The Deputy Director for Health Services may, in coordination with individual Facility Health Administrators, maintain Post Orders for each Facility Health Unit as deemed necessary.

Wardens shall maintain an Institution Order that establishes, at a minimum:

A process for local review of draft Department Orders and Technical Manuals.

A formal system for development, review, revision, distribution, establishment of effective dates, rescission and waiver requests for Institution Orders and Post Orders, to include establishment of OPR's in major functional areas of each institution.

Any local processes necessary to meet written instructions public access requirements.

A review/revision schedule for Institution Orders and Post Orders.

A method of providing feedback to employees who provide input/review comments.

Inspections and Investigations shall maintain a system for identifying Department-wide noncompliance patterns/trends based on inspection findings. The Inspections Bureau shall provide these findings to the OPR's and to the Policy and Research Bureau on an annual basis at the completion of an inspection cycle, or more often as appropriate based on findings, as input to the revision process.

DEFINITIONS

ADCNET - A Web-based tool providing internal Department Information to networked employees. A closed system that cannot be accessed by the public. The ADCNET can only be viewed from a microcomputer attached to the Department's Wide Area Network (WAN.)

APPROVING AUTHORITY - The level of management authorized to issue written instructions in accordance with this Department Order:

Director's Instruction, Inmate Notification and Department Order - the Director

Technical Manual - Deputy Directors/Assistant Directors

Institution Orders - Wardens

Post Orders - Deputy Wardens/Facility Health Administrators

DIRECTOR'S INSTRUCTION - A temporary written instruction issued in memo form and signed by the Director. Director's Instructions are issued to provide immediate instructions in critical/urgent situations.

DEPARTMENT ORDER - Issued under the Director's signature, these written instructions cross organizational lines to guide the uniform administration and operation of the Department. Based on a systems approach, each Department Order comprehensively addresses a specific topic. They are uniformly numbered and formatted in accordance with Attachment G.

DISTRIBUTION/ACCESS CODES - Codes that designate the distribution and accessibility of written instructions to employees, inmates and the public.

"G" - General Access - The code indicating that the written instruction shall be accessible to employees, inmates and members of the public.

"R" - Restricted Access - The code indicating that the written instruction or sections of the written instruction shall be accessible to employees only. These instructions contain specific information that if released to inmates or the public, may pose a direct threat to the secure, safe operation of the institution, placing employees, inmates and/or the public at risk. RESTRICTED written instructions are printed/copied on goldenrod paper. Electronic versions shall use red font for restricted sections.

ELECTRONIC MEDIA - For the purposes of this Department Order, any method of providing copies of written instructions in a format for use on a microcomputer. This includes, diskettes, CD-ROM, e-mail copies, Internet based manuals and database versions of the manual.

INMATE NOTIFICATION - An optional notice, issued under the Director's signature to provide the inmate population a notice of a change, or a new rule, regulation, other type of written instruction, or to provide them with information as determined by the Director.An Inmate Notification may be associated with a specific Department Order or other type of written document; however, any management issue may be addressed regardless of the source.

INSTITUTION ORDERS - Written instructions issued under a Warden's signature to address issues/practices unique to the institution.

LEVELS OF INSTRUCTIONS - The layers of written instructions, corresponding to different levels of the organization and authority. Director's Instructions and Department Orders are the highest level of written instruction developed within the Department, followed by Technical Manuals, Institution Orders and Post Orders.

MANAGEMENT REVIEW - The opportunity for the Director's Executive Staff and other selected members of management, such as Regional Operations Directors or Subject Matter Experts identified by the OPR to review and comment on drafts of new and/or revised Department Orders.

MANIFEST ERROR - A minor problem such as a typographical or punctuation error, a pagination fault or grammar issue contained in a written instruction. Manifest errors may include corrections made when updating organizational structure, such as changing a title or proper name. A manifest error does not include any item that changes meaning or content and shall not be so extensive that significant corrections are needed. Typically, a manifest error would require no review and may be corrected without the Director's signature through a Publication Announcement distributed by the Policy and Research Bureau.

OFFICE OF PRIMARY RESPONSIBILITY

Department Orders - The Deputy Directors or Assistant Directors responsible for the development, revision and interpretation of Department Orders that guide administration and/or operations within their area of responsibility. OPR's develop Department Orders for the Director's signature. The OPR for each Department Order is identified on the masthead. (See Attachment G.)

More than one Deputy Director or Assistant Director may serve as OPR for Department Orders that significantly impact more than one organizational unit.

The Director may be the OPR for Department Orders that address processes that involve more than one Deputy Director's area and/or are of critical importance to the Department.

Other Levels - Each level of written instruction shall reflect an OPR for development and interpretation, and to serve as the subject matter expert on that instruction/topic.

POLICY UNIT LIAISON - The employee assigned by the Deputy Director, Assistant Director, Regional Operations Director, Regional Health Administrator, Warden or Bureau Administrator to receive and distribute written instructions for the institution, bureau, or organizational unit. These employees may personally maintain paper Department Order Manuals, Technical Manuals and Post Orders or formally delegate this responsibility. The Policy Unit Liaison is the formal contact between manual holders and the Policy Unit. Policy Unit Liaisons also coordinate accessibility and maintenance of electronic copies with the local LANS manager, where appropriate.

POST ORDERS - Written instructions issued under a Deputy Warden's signature for posts which are authorized by the Deputy Director for Prison Operations providing a detailed description of all responsibilities, duties and functions of a particular post/work assignment, to include specific procedures for carrying out activities. Health Services is authorized to issue Post Orders under the signature of the Deputy Director for Health Services.

TECHNICAL MANUAL - Detailed written instructions signed into effect and issued by Deputy Directors and Assistant Directors. They are limited to cases in which a written instruction affects only the Assistant Director or Deputy Director's area or applies to a limited number of employees in highly specialized areas within one or more work units, providing a level of detail unnecessary to the majority of employees (such as the Positive Attendance Reporting Technical Manual for timekeepers).

WRITTEN INSTRUCTIONS - The primary method for management to communicate its philosophy, intent and expectations to employees, inmates and the public. The only written instructions authorized for development are Director's Instructions, Department Orders, Inmate Notifications, Technical Manuals, Institution Orders and Post Orders.


ATTACHMENTS ARE NOT AVAILABLE IN THIS FORMAT. SEE YOUR DEPARTMENT ORDER MANUAL.