Support staff managers are responsible for ensuring that staff activities are consistent with the Warden's efforts to comply with written instructions, the effective operation of the prison, and the institution's objectives and procedures.

Each support function is charged with providing a specific service. The primary responsibility of each support function is to provide their services in accordance with the standards of their discipline, without jeopardizing the general welfare of the inmate.

1.1.1 Wardens report to the appropriate Regional Operations Director.

1.1.1.1 The following Wardens report to the Southern Regional Operations Director; ASPC-Douglas, ASPC-Lewis ASPC-Safford, ASPC-Tucson, and ASPC-Yuma.

1.1.1.2The following Wardens report to the Northern Regional Operations Director; ASPC-Eyman, ASPC-Florence, ASPC-Perryville, ASPC-Phoenix and ASPC-Winslow.

1.1.2 All employees assigned to a Department institution are administratively responsible to the Warden or Deputy Warden in accordance with the organizational chain of command in that institution and of the Department.

1.2 The Department shall assign staff to oversee a Private Prison's operations in accordance with applicable written instructions. The chain of command for these staff shall be established by the Deputy Director for Prison Operations.

1.2 Compliance with the Institution's Mission - All staff assigned to work at an institution are part of the institution's team and shall ensure that their work activities support the mission of the institution.

1.3 Warden's Obligations and Responsibilities - The Warden:

1.3.1 Shall conduct regular meetings with the managers of line and support staff to develop and communicate the institution's mission, goals and objectives and to share important information.

1.3.2 Shall review, with support staff managers, any authorized written instructions developed in the support areas.

1.3.3 Shall provide support staff managers with input on the job performance of support staff, which shall be used in completing performance evaluations.

1.3.4 Shall forward information, to the first-line supervisor of the offending support staff employee, regarding infractions of Department Orders or Institution Orders along with recommendations for the appropriate disciplinary action to be taken.

1.3.5 Shall ensure that all staff comply with duty schedules and with the Department's written instructions, including work hours and leave.

1.3.6 Shall ensure that support staff who work directly with inmates receive training on security issues.

1.3.7 May require support staff to complete special assignments and alter their day-to-day operations in the interest of the institution's safety and security.

1.4 Limitations - The Warden shall not direct support staff in the performance of their technical or professional job duties, e.g., the provision of health care by medical staff, the development of training curricula by the Staff Development/Training Bureau, or the investigating and report writing of Inspections and Investigations staff (although the Warden shall be kept informed of investigations and their progress).

1.5 Instructions by the Warden Requiring Immediate Action - Consistent with the limitation contained in section 113.02, 1.4 for support staff assigned to an institution, the Warden shall:

1.5.1 Provide guidance for carrying out their required duties and responsibilities.

1.5.2 Direct their activities:

1.5.2.1 Whenever the safe and orderly operation of the institution is a consideration.

1.5.2.2 To comply with Department Orders or State laws for meeting the mandatory needs of the inmate population.

1.6 Emergencies - In an emergency, support staff assigned to an institution shall take orders from the Warden or Incident Commander in all areas except the technical or professional areas of their jobs.

1.7 Immediate Action - When the Warden believes that a situation requires immediate action and determines that it is necessary to direct the activities of support staff in a manner that may be contrary to prior instruction from their first-line supervisor, the Warden shall attempt to contact the first-line supervisor. If the supervisor cannot be reached, the support staff employee shall follow the Warden's direction, and the Warden shall notify the employee's first-line supervisor as soon as possible thereafter.

1.7.1 When a staff member observes a support function being provided in a manner that jeopardizes the general welfare of an inmate, the staff member shall take immediate action to rectify the situation.

1.7.2 If the observing staff member lacks the authority to correct the situation, that staff member shall use the chain of command to notify a staff member who does have the authority to immediately correct the situation.

1.1.1 Serve on the management team of the institution and actively participate in the establishment of the institution's goals and program development.

1.1.2 Consult with the Warden about all changes in written instructions that would impact the institution's operation.

1.1.3 Request input from the Warden on the job performance of support staff to use in completing performance evaluations.

1.1.4 Contact the Warden after reviewing the information surrounding misconduct infractions by support staff and, when applicable, discuss the recommended disciplinary action.

1.1.5 Ensure that work schedules meet the institution's needs as defined by the Warden.

1.1.6 Develop a leave approval process, with the Warden, to ensure that support staff's scheduled leave will not adversely affect the institution's operations.

1.1.7 Communicate with the Warden when selecting and hiring support staff and making support staff assignments.

1.1.8 Provide the Warden with copies of correspondence on issues relating to prison operations or staffing, which may impact the operation of the institution.

1.2 Business Administrator's Chain of Command

1.2.1 The Deputy Director, Assistant Director, Warden, or Bureau Administrator, as the Business Administrators first line supervisor, shall:

1.2.1.1 Direct and evaluate the Business Administrator's performance of daily operational duties and tasks.

1.2.1.2 Be the rater for the performance evaluation, and include comments from the Department's Chief Financial Officer on applicable performance documentation.

1.2.2 The Chief Financial Officer, on behalf of Administrative Services, shall:

1.2.2.1 Issue Technical Manual instructions that address the technical requirements of the Business Administrator's fiscal responsibilities.

1.2.2.2 Monitor and evaluate the Business Administrator's compliance with the Department's written instructions.

1.2.2.3 Forward comments regarding the Business Administrator's technical performance to the operational authority for inclusion on applicable performance documentation.

SUPPORT STAFF MANAGER - A manager or supervisor who is assigned to an institution to oversee a particular support unit, functions and staff.