CHAPTER: 900
INMATE PROGRAMS AND SERVICES


OPR:
OPS

DEPARTMENT ORDER MANUAL

DEPARTMENT ORDER: 912

FOOD SERVICE SYSTEM

SUPERSEDES:
D.O. 912 (05/01/99)
EFFECTIVE DATE:
March 4, 2002

TABLE OF CONTENTS

PURPOSE
RESPONSIBILITY
APPLICABILITY
PROCEDURES
912.01 HEALTH REQUIREMENTS
912.02 SANITATION REQUIREMENTS
912.03 STATISTICAL RESPONSIBILITIES
912.04 MEAL COUNTING PROCESS/PORTION CONTROL
912.05 GENERAL INFORMATION
912.06 RESTRICTED DIETS
912.07 COMPLIANCE WITH SECURITY REQUIREMENTS
912.08 STAFF MEETINGS
IMPLEMENTATION
DEFINITIONS

PURPOSE

The purpose of this Department Order is to ensure that inmates are provided nutritional, cost-effective food service and that food is not used for reward or punishment. Department staff shall conduct inspections of food service areas to ensure efficient, sanitary, safe food preparation and operation. The Department accommodates required special religious and medical diet needs.

RESPONSIBILITY

Department staff and employees of the contractor are responsible for developing and maintaining a working environment conducive to a team approach designed to provide a quality nutritional meal that is both visually appealing and proportionally compliant with written requirements.

Wardens have overall responsibility for food service operations at their institution. Each Warden shall designate a Department Food Service staff member as the institution's Food Service Liaison who is responsible for: communication, administration, compliance monitoring with terms and requirements of the contract by the contractor, review of invoices and daily coordination of operational requirements. Specific responsibilities include, but are not limited to:

APPLICABILITY

This Department Order is applicable to all Department and private prison operations except that private prisons are exempt from instructions addressing:

PROCEDURES

912.01 HEALTH REQUIREMENTS - Wardens, Deputy Wardens, Bureau Administrators, Food Service Liaisons and Food Service Contractors shall ensure that:

1.1 Inmate Food Service Workers are medically cleared for work by Health Services staff in accordance with specifications of the Food Service Technical Manual. Known HIV positive inmates shall not be cleared by Health Services for assignment to a kitchen.

1.2 Food Service staff/inmate workers with any contagious illnesses are not to be allowed to work in any capacity that may present a health threat to the food service operation and that hygienic food-handling practices are followed.

912.02 SANITATION REQUIREMENTS

1.1 All Food Service employees are responsible for ensuring sanitary standards in all food service operations and for training staff and inmates on personal cleanliness/hygiene, as well as sanitary preparation of food, food storage, serving meals, and the care and maintenance of equipment.

1.2 The Warden shall establish a sanitation inspection team comprised of, but not limited to, the following:

1.2.1 A member from Health Services - Chairperson.

1.2.2 A member assigned by the Food Service Contractor.

1.2.3 A member from institution Maintenance.

1.2.4 The institution's Food Service Liaison.

912.03 STATISTICAL RESPONSIBILITIES

1.1 Meal Reporting System - A reporting system shall be established as described in the Food Service Technical Manual.

1.2 The Food Service Liaison shall be responsible for compiling and reporting statistical meal data to the Warden or designee.

1.3 Data shall be reported on a monthly basis as required by the Monthly Statistical Report.

912.04 MEAL COUNTING PROCESS/PORTION CONTROL

1.1 A meal counting system shall be established at each institution in a format outlined in the Food Service Technical Manual, which meets the institution's needs. This system shall use the Meals Ordered and Actual Served documents outlined in the Technical Manual.

1.2 Food Service staff shall strictly observe and monitor all portion control measures during meal times. Guidelines shall be established in the Food Service Technical Manual.

912.05 GENERAL INFORMATION

1.1 Enhanced Meals - The Contractor shall provide six enhanced meals annually. Specification of these meals shall be detailed in the Food Service Technical Manual.

1.2 Staff Meal Tickets - Meal tickets or tokens shall be made available to staff and guests of the Department, at a price determined by the Department. A process for the sale of tickets shall be established in the Technical Manual.

1.3 Billing Process - The Department shall pay for meals as detailed in the Food Service Technical Manual. The Technical Manual shall detail required invoicing, rebates, reports and records.

1.4 Food Cutting/Product Testing - The Department reserves the right to have any product tested for compliance in accordance with the Food Service Technical Manual.

912.06 RESTRICTED DIETS

1.1 The Food Service Technical Manual shall outline a process for providing medically ordered and/or religiously required diets. The manual shall establish a process for obtaining the following restricted diets:

1.1.1 Restricted Medical Diet.

1.1.2 Restricted Religious Diet.

1.1.3 Diet terms and conditions.

1.1.4 Diet Order/Diet Card.

1.2 Restricted Diets shall be prepared as outlined in the Food Service Technical Manual and the Diet Guidelines Manual. Restricted Diets shall be evaluated by a Registered Dietitian at least annually to ensure nutritional adequacy.

1.3 The Food Service Contractor shall provide the necessary supervision and training, ensuring that restricted diets are prepared and served in accordance with the Diet Guidelines Manual.

1.3.1 A Food Service Staff member or designee shall be trained in the preparation and delivery of the restricted diets, and shall be responsible for obtaining the inmate's signature on the diet sign-in sheet when the inmate receives a diet tray or snack.

1.3.2 The Food Service Technical Manual shall address, at a minimum, requirements concerning the following:

1.3.2.1 The Contractor's responsibilities.

1.3.2.2 An inmate's removal from a Restricted Diet.

1.3.2.3 The Medical Diet Process.

1.3.2.4 The Religious Diet Process.

1.3.2.5 A process for ensuring that inmates who are on a Restricted Diet and who transfer continue to receive the diet at their new location.

912.07 COMPLIANCE WITH SECURITY REQUIREMENTS

1.1 General Security - Contractors and Food Service Liaisons shall work in close cooperation with Security to maintain proper custody, control and security. Established procedures shall be followed by Contract Food Service Staff in the areas of:

1.1.1 Supervision and operations management.

1.1.2 Control of supplies to include ordering, storage and movement.

1.1.3 Proper use of all equipment and hardware to include control of items of security concern such as small utensils, knives and other sharp implements.

1.1.4 Appropriate security of food supplies especially for items considered to be at high-theft risk.

1.2 Tool Control - All knives and tools shall be securely stored in a locked cabinet with a shadow board located within the food service area as outlined in Department Order #712, Tools and Restricted Product Control. Assigned contractor or Department staff shall ensure that knives and tools are secured and accounted for as outlined in Department Order #712.

1.3 Key Control - All keys and key sets shall be labeled and inventoried in accordance with Department Order #702, Key Control. Keys shall be issued in accordance with Department Order #702 and in accordance with applicable Institution Orders. Under no circumstances shall any inmate be permitted to use keys. The loss of any key or key set shall be reported as outlined in Department Order #702.

1.4 Safety Standards - Food Service personnel shall be thoroughly familiar with safety standards, including fire prevention and control. Food Service Contractors or their designees shall be responsible for instructing all kitchen personnel on safety techniques and for providing appropriate supervision to ensure that instructions are followed.

912.08 STAFF MEETINGS

1.1 Staff meetings shall be determined by each institution, as outlined in Department Order #112, Department Meetings, to ensure cooperation and consistency of operations.

1.2 Food Service Liaisons shall meet as determined by the Privatization and Contracts Services Bureau Administrator.

IMPLEMENTATION

The Deputy Director for Prison Operations shall maintain a Technical Manual addressing, at a minimum:

The Deputy Director for Prison Operations, in coordination with Health Services staff shall maintain a "Diet Guidelines" Manual. The manual shall be updated as appropriate.

Wardens shall maintain an Institution Order to implement this Department Order and the processes indicated in the Technical Manual. Where appropriate, key and tool control shall be addressed in the applicable Institution Order and/or Post Order.

DEFINITIONS

CONTRACTOR - The private company providing Food Services.

FOOD SERVICE SUPERVISOR - Contracted food service staff person in charge of all unit kitchen operations, contracted managers, and contracted food service staff personnel.

 


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