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Information Technology Bureau
BUSINESS OFFICE
The Business Office maintains the
highest level of operational and financial support for the
Information Technology Bureau through the implementation and
continued use of efficient processes and strict standards. This
office is responsible for the continual monitoring of costs and the
identification of cost-saving opportunities in addition to ensuring
strict Bureau compliance with State and agency rules and
regulations. This office is built on a work environment that
promotes open communication and encourages collaboration with other
agency departments.
COMMUNICATIONS AND SYSTEM ENGINEERING SERVICES
Communications and Systems
Engineering consist of six (6) teams: Systems Engineering Support,
Radio Support, Reports and Property Management, Communications
Support, Cable Infrastructure Support, and SQL Database Support, and
Network Engineering Support.
Systems Engineering Support
provides high level research, and design to insure the agencies
technology investments adhere to the industry’s best practices, fall
within the GITA defined target technology parameters. Working
within a very conservative IT budget this section is challenged with
developing project plans, determining feasibility and cost of
deploying target technology that is both scalable and robust to meet
the Department’s growth needs and utilization demand.
Radio
Support provides the
agency with fixed and mobile radio communications services, which
includes, but is not limited to, the following: Radio Frequency
Coordination; Radio System Engineering design; Radio System support
and maintenance; Radio Systems installation.
Reporting and Property Accountability
provides the agency with:
Project reporting capabilities for internal and external reports; IT
property inventory accountability.
Communications Support
coordinates acquisition, billing, and record keeping of all
telecommunication systems or services provided to our agency.
Reviews, coordinates, approves, or disapproves all procurement of
telecommunications systems and is the primary point of contact for
all telecommunications trouble tickets identifying the level of
severity and coordinating the repair of service outages locally or
with ADOA and the AZNet contractor.
Cable Infrastructure Support,
in conjunction with Network
Services Regional Support, is responsible for all out of scope
switching fabric and cable plant installation, maintain and repair
CATV, Video, Telemedicine, security and other designated systems;
Performance analysis and warranty management as required.
SQL Database
Support focuses on the following functional areas of
expertise: design, development, operation, security, maintenance,
and use of databases supporting the agency; defines the rules by
which the data is accessed and stored; does not manage or administer
the Network, or PC Applications, however, coordinates closely with
these areas relative to network operations and applications
development.
NETWORK SERVICES
Network Services, in a highly
structured team environment, supports the Department’s Information
Technology requirements through four functional areas: Technical
Support, Regional Support, Network Support and Web Support.
Technical and Regional Support
provides two important functions, Call Center and Help Desk, at the
agency’s Central Office sites and at the remote prison sites,
respectively. As Call Centers they are the first point of contact,
or Level 1 support evaluating and prioritizing issues to ensure
prompt attention. As Help Desks, their function is to dispatch
problems spanning multiple architectural layers and platforms,
quickly and effectively. Problems extending beyond specified time
frames or requiring additional resources to resolve are promptly
elevated to Level 2 support.
Network Support
provides specialized system planning, technical specifications,
implementation of upgraded and new IT solutions in support of the
agency’s application and database development. Network Support also
provides system maintenance, daily network administration, virus
protection, backup and recovery and functions as Level 2 support
agency wide.
Web Support
provides e-Business solutions via Web Enabled Architecture that
supports the dissemination of information efficiently and cost
effectively. Web Support is responsible for Web Design,
Development, Maintenance and Developer Training; Overall Website
Management, Technical Supervision of internal websites at the
agency’s remote locations and technical support for Internet
development.
APPLICATIONS AND DATA MANAGEMENT SERVICES
Applications and Data Management
Services support Agency system automation the development and
maintenance of computer software systems. Applications and Data
Management Services is comprised of two functional units: Mainframe
Applications and PC Applications.
Mainframe Application
programmers and analysts develop and
support the Department’s core business software and data that
resides on the ADOA mainframe. The Unit supports and maintains the
Department’s management of inmate classification, inmate movement,
inmate visitation, inmate trust accounting, staff human resources,
staff payroll and finance, software systems.
PC Application
programmers and analysts endeavor to
support the Agency’s Administration and staff through development
and maintenance of web based business solutions that automate CORE
business processes in support of the Agency’s strategic goals. |
